Last Updated: June 2026
Welcome to Food24.ae. These Terms and Conditions govern your use of our website, services, and products. By accessing or using Food24.ae, you agree to comply with and be bound by these Terms and Conditions
Definitions
- “Food24.ae”, “we”, “our”, or “us” refers to Food24.ae.
- “User”, “customer”, “you”, or “your” refers to any person accessing or using the website.
- “Services” refers to all products, ordering, payment, delivery, and related services offered through Food24.ae.
Acceptance of Terms
By accessing, browsing, or placing an order through Food24.ae, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Products and Availability
All products displayed on the website are subject to availability. Product images are for illustrative purposes only.We reserve the right to discontinue or modify products without prior notice.
Pricing
All prices are displayed in UAE Dirhams (AED).Prices may change without prior notice.The final amount payable will be displayed at checkout before payment confirmation.Promotional offers may be subject to separate terms and conditions.
Orders
Placing an order constitutes an offer to purchase products.Food24.ae reserves the right to accept, reject, or cancel any order at its sole discretion.You will receive an order confirmation once your order has been successfully processed.
Payment
We accept payment methods made available on the website, including but not limited to:
- Credit Cards
- Debit Cards
- Digital Wallets
All online payments are processed through secure payment gateways.
Delivery
Food24.ae delivers across the United Arab Emirates.
Delivery times are estimates and may vary due to traffic, weather, public holidays, or unforeseen circumstances.Customers must provide accurate delivery information.Additional charges may apply for remote delivery locations.
Order Cancellation and Refunds
Before Dispatch
Orders may be cancelled before processing or dispatch, subject to approval.
After Dispatch
Once an order has been dispatched or prepared, cancellation may not be possible.
Refunds
Refund requests will be reviewed on a case-by-case basis. Approved refunds will be processed through the original payment method where applicable.
Returns
Due to the nature of food and perishable products, returns are generally not accepted unless:
- The wrong item was delivered.
- The item was damaged upon delivery.
- The item is unfit for consumption.
Claims must be reported within 24 hours of delivery with supporting evidence where required.
Customer Responsibilities
You agree:
- Not to misuse the website.
- Not to interfere with website operations.
- Not to engage in fraudulent activities.
- To provide accurate information when placing orders.
Intellectual Property
All website content including text, graphics, logos, images, designs, trademarks, and software are the property of Food24.ae or its licensors and may not be copied, reproduced, or distributed without written permission.
Privacy
Your use of Food24.ae is also governed by our Privacy Policy. By using the website, you consent to the collection and use of information in accordance with our Privacy Policy.
Limitation of Liability
To the maximum extent permitted by law:
- Food24.ae shall not be liable for indirect, incidental, or consequential damages.
- We do not guarantee uninterrupted or error-free operation of the website.
- Our total liability shall not exceed the amount paid by the customer for the relevant order.
Force Majeure
Food24.ae shall not be liable for delays or failure to perform obligations resulting from events beyond our reasonable control, including natural disasters, government actions, internet failures, labor disputes, or transportation disruptions.
Modifications
Food24.ae reserves the right to amend these Terms and Conditions at any time. Updated versions will be published on this page with a revised effective date.
Contact Information
For questions regarding these Terms and Conditions, please contact:
Food24.ae
Email: support@food24.ae
Website: Food24.ae
By using Food24.ae, you acknowledge and agree to these Terms and Conditions.